Policies
Privacy Policy
The Natural Beverage Company has a strong commitment to providing you with high-quality services. This policy outlines our ongoing obligations in relation to how we handle and manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs (National Privacy Principles) govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal Information and why do we collect it?
Personal Information refers to data or opinions that can identify an individual. We collect various examples of Personal Information, such as names, addresses, email addresses, phone numbers, and facsimile numbers. This information is obtained through different means, including interviews, correspondence, emails, our website www.kreol.com.au, media, publications, publicly available sources, and from third parties. Please note that we do not guarantee the website links or policies of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Natural Beverage Company will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at: hello@kreol.com.au.
Additional
How is information collected?
We also gather information automatically from your use of our website and services. This includes your computer's internet protocol (IP) address and data received from devices you use while accessing our websites or using our services, possibly obtained through third-party providers like Google Analytics. To track your interactions with our websites, we utilize technologies such as cookies, web beacons, and unique identifiers. When you engage with our websites, services, or place product orders, we may record specific details related to your usage and usage history. Additionally, if you provide consent, we may collect your personal information from third-party sources.
Public information
Any information you post on review forums or share in chat areas becomes public information, and as a result, we cannot guarantee its security. We take no responsibility for the personal information or other details you choose to submit in such forums.
Use of other sites
We utilize third-party providers for various services. These providers will only collect, use, and share your information as needed to perform the services they offer. However, specific providers, such as payment gateways, may have their own privacy policies regarding the information required for purchase-related transactions. It's essential to review their privacy policies to understand how your personal information will be handled.
Keep in mind that some providers might be located in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction in which they operate.
Clicking on links from our store may redirect you to external sites. We are not responsible for the privacy practices of these sites and recommend reading their privacy statements. Whenever you provide your information on any website, platform, or application, it's advisable to review their privacy policy.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at: hello@kreol.com.au